Warranty and AMC

HBD Series Hybrid Solar Inverter

Warranty Claims

  • Statcon Energiaa Pvt. Ltd warrants to the original purchaser provided the product is still in possession of used by the original purchaser from the date of purchase.
  • The warranty stands on all parts (except LEDs, switches and external body) for HBD Series Hybrid Solar Inverter.
  • The warranty will be automatically terminated on the expiry of the warranty period, even in case of HBD Series Hybrid Solar Inverter not being in use in the specified period.
  • This warranty is valid only if the authorized dealer/ Manufacturer duly signs it.
  • Warranty in case of defects caused by household pets, rats, cockroaches or other animals or insects is invalid.
  • The purchaser shall intimate any change of address to the concerned Authorized Service Centre & warranty will be applicable only after the inspection of the unit & clearance of condition by Authorized Service Centre personnel.
  • The warranty will be invalidated if defects arising in company’s opinion by reasons of accident, abuse, misuse, neglect, improper installation (if not undertaken by the company or its representative), fire, flood, other acts of GOD, natural calamities and any other unauthorized repairs done or carried out will have to be borne by the purchaser. Services given for the same will be paid service.
  • The company will not be held liable in any condition for any loss or injury or damage caused to life or property or death and disability caused to any form of life for any reason whatsoever.
  • The warranty will not apply if the original seals are found broken or tampered with.
  • Free service under the terms of warranty will be provided only by authorized representatives / dealers of the company anywhere in India.
  • The company expressly denies the right of any person to incur or assure for it any other liability or obligation in connection with the sale of HBD Series Hybrid Solar Inverter.
  • Claims if any, to this warranty shall be made only before courts having jurisdiction in New Delhi.
  • Register your product or launch online complaints at www.statconenergiaa.com for prompt after sales service.
  • The product guarantee period for HBD Series Hybrid Solar Inverter is 24 months from invoicing date to end customer, with proof of invoice (max. 27 months from Energiaa’s invoice to Distributor/Customer).
  • Consumable wearing items in the products like string fuses, SPD, MOV, switches, plugs, door locks and sockets are excluded from guarantee and will be replaced on a pre-defined chargeable basis.
  • The guarantee is valid only for end customers residing in India and within a 100 km radius of the distributor purchased from, unless a written letter or mail by the manufacturer is provided for longer distances. Places covered under warranty are listed out in the servicing section of the website.
  • If within the guarantee period a product exhibits a defect which compromises functioning of the product (a guarantee claim), Energiaa will, at its discretion, either repair the product at the premises or replace (if deemed necessary by the manufacturer) with a used or new one, of equivalent type and age. Purely aesthetic defects which have no effect on product functionality or operability are not covered by the guarantee.
  • Repairs are performed at site for ratings = > 5 kVA.
  • If the product is to be repaired at the end customer’s premises, the guarantee covers related travel costs for Energiaa’s service personnel.
  • For a guarantee claim to be valid, the warranty card of the respective product bearing the date of manufacturing / purchase must be fully legible, the guarantee seal undamaged and the end customer Invoice must be available.
  • The end user first needs to log a complaint online at http://www.statconenergiaa.com/service support, describing the error in detail and sends the form to the Energiaa Solar Support Team.
  • If ENERGIAA decides that a defective product is to be repaired at the end customer’s premises, ENERGIAA arranges the repair date with the customer. ENERGIAA then sends out an authorized service engineer to the customer’s premises at the arranged date and time.

Guarantee claims are only valid for product defects not resulting from any of these circumstances

    :

  1. Force majeure (in particular storm damage, lightning, fire, thunderstorm, flood etc.)
  2. Incorrect use or operation / installation and commissioning (for example: loose connections of AC and DC wires, unclean panels, Fluctuating or low voltage from grid, Overload at customer end, Improper String connection, angle of panels, low gravity of batteries).
  3. Failure to comply with the operating, installation and/or maintenance manual
  4. Incorrect ventilation and cooling
  5. Heavy soiling with dirt or dust
  6. Transport damage
  7. Changes to the product or repair attempts without prior approval from Statcon ENERGIAA
  8. Failure to comply with the applicable safety regulations.

ESS Series Energy Storage System.

Warranty Claims

  • Statcon Energiaa Pvt. Ltd warrants to the original purchaser provided the product is still in possession of used by the original purchaser from the date of purchase.
  • The warranty stands on all parts (except LEDs, switches and external body) for ESS Series Energy Storage System..
  • The warranty will be automatically terminated on the expiry of the warranty period, even in case of ESS Series Energy Storage System. not being in use in the specified period.
  • This warranty is valid only if the authorized dealer/ Manufacturer duly signs it.
  • Warranty in case of defects caused by household pets, rats, cockroaches or other animals or insects is invalid.
  • The purchaser shall intimate any change of address to the concerned Authorized Service Centre & warranty will be applicable only after the inspection of the unit & clearance of condition by Authorized Service Centre personnel.
  • The warranty will be invalidated if defects arising in company’s opinion by reasons of accident, abuse, misuse, neglect, improper installation (if not undertaken by the company or its representative), fire, flood, other acts of GOD, natural calamities and any other unauthorized repairs done or carried out will have to be borne by the purchaser. Services given for the same will be paid service.
  • The company will not be held liable in any condition for any loss or injury or damage caused to life or property or death and disability caused to any form of life for any reason whatsoever.
  • The warranty will not apply if the original seals are found broken or tampered with.
  • Free service under the terms of warranty will be provided only by authorized representatives / dealers of the company anywhere in India.
  • The company expressly denies the right of any person to incur or assure for it any other liability or obligation in connection with the sale of ESS Series Energy Storage System..
  • Claims if any, to this warranty shall be made only before courts having jurisdiction in New Delhi.
  • Register your product or launch online complaints at www.statconenergiaa.com for prompt after sales service.
  • The product guarantee period for ESS Series Energy Storage System. is 24 months from invoicing date to end customer, with proof of invoice (max. 27 months from Energiaa’s invoice to Distributor/Customer).
  • Consumable wearing items in the products like string fuses, SPD, MOV, switches, plugs, door locks and sockets are excluded from guarantee and will be replaced on a pre-defined chargeable basis.
  • The guarantee is valid only for end customers residing in India and within a 100 km radius of the distributor purchased from, unless a written letter or mail by the manufacturer is provided for longer distances. Places covered under warranty are listed out in the servicing section of the website.
  • If within the guarantee period a product exhibits a defect which compromises functioning of the product (a guarantee claim), Energiaa will, at its discretion, either repair the product at the premises or replace (if deemed necessary by the manufacturer) with a used or new one, of equivalent type and age. Purely aesthetic defects which have no effect on product functionality or operability are not covered by the guarantee.
  • Repairs are performed at site for ratings = > 5 kVA.
  • If the product is to be repaired at the end customer’s premises, the guarantee covers related travel costs for Energiaa’s service personnel.
  • For a guarantee claim to be valid, the warranty card of the respective product bearing the date of manufacturing / purchase must be fully legible, the guarantee seal undamaged and the end customer Invoice must be available.
  • The end user first needs to log a complaint online at http://www.statconenergiaa.com/service support, describing the error in detail and sends the form to the Energiaa Solar Support Team.
  • If ENERGIAA decides that a defective product is to be repaired at the end customer’s premises, ENERGIAA arranges the repair date with the customer. ENERGIAA then sends out an authorized service engineer to the customer’s premises at the arranged date and time.

Guarantee claims are only valid for product defects not resulting from any of these circumstances

    :

  1. Force majeure (in particular storm damage, lightning, fire, thunderstorm, flood etc.)
  2. Incorrect use or operation / installation and commissioning (for example: loose connections of AC and DC wires, unclean panels, Fluctuating or low voltage from grid, Overload at customer end, Improper String connection, angle of panels, low gravity of batteries).
  3. Failure to comply with the operating, installation and/or maintenance manual
  4. Incorrect ventilation and cooling
  5. Heavy soiling with dirt or dust
  6. Transport damage
  7. Changes to the product or repair attempts without prior approval from Statcon ENERGIAA
  8. Failure to comply with the applicable safety regulations.

SEOG Off Grid Solar PCU

Warranty Claims

  • Statcon Energiaa Pvt. Ltd warrants to the original purchaser provided the product is still in possession of used by the original purchaser from the date of purchase.
  • The warranty stands on all parts (except LEDs, switches and external body) for SEOG Series Solar PCU.
  • The warranty will be automatically terminated on the expiry of the warranty period, even in case of SEOG Series Solar PCU not being in use in the specified period.
  • This warranty is valid only if the authorized dealer/ Manufacturer duly signs it.
  • Warranty in case of defects caused by household pets, rats, cockroaches or other animals or insects is invalid.
  • The purchaser shall intimate any change of address to the concerned Authorized Service Centre & warranty will be applicable only after the inspection of the unit & clearance of condition by Authorized Service Centre personnel.
  • The warranty will be invalidated if defects arising in company’s opinion by reasons of accident, abuse, misuse, neglect, improper installation (if not undertaken by the company or its representative), fire, flood, other acts of GOD, natural calamities and any other unauthorized repairs done or carried out will have to be borne by the purchaser. Services given for the same will be paid service.
  • The company will not be held liable in any condition for any loss or injury or damage caused to life or property or death and disability caused to any form of life for any reason whatsoever.
  • The warranty will not apply if the original seals are found broken or tampered with.
  • Free service under the terms of warranty will be provided only by authorized representatives / dealers of the company anywhere in India.
  • The company expressly denies the right of any person to incur or assure for it any other liability or obligation in connection with the sale of SEOG Series Solar PCU.
  • Claims if any, to this warranty shall be made only before courts having jurisdiction in New Delhi.
  • Register your product or launch online complaints at www.statconenergiaa.com for prompt after sales service.
  • The product guarantee period for SEOG Series Solar PCU is 24 months from invoicing date to end customer, with proof of invoice (max. 27 months from Energiaa’s invoice to Distributor/Customer).
  • Consumable wearing items in the products like string fuses, SPD, MOV, switches, plugs, door locks and sockets are excluded from guarantee and will be replaced on a pre-defined chargeable basis.
  • The guarantee is valid only for end customers residing in India and within a 100 km radius of the distributor purchased from, unless a written letter or mail by the manufacturer is provided for longer distances. Places covered under warranty are listed out in the servicing section of the website.
  • If within the guarantee period a product exhibits a defect which compromises functioning of the product (a guarantee claim), Energiaa will, at its discretion, either repair the product at the premises or replace (if deemed necessary by the manufacturer) with a used or new one, of equivalent type and age. Purely aesthetic defects which have no effect on product functionality or operability are not covered by the guarantee.
  • Repairs are performed at site for ratings = > 5 kVA.
  • If the product is to be repaired at the end customer’s premises, the guarantee covers related travel costs for Energiaa’s service personnel.
  • For a guarantee claim to be valid, the warranty card of the respective product bearing the date of manufacturing / purchase must be fully legible, the guarantee seal undamaged and the end customer Invoice must be available.
  • The end user first needs to log a complaint online at http://www.statconenergiaa.com/service support, describing the error in detail and sends the form to the Energiaa Solar Support Team.
  • If ENERGIAA decides that a defective product is to be repaired at the end customer’s premises, ENERGIAA arranges the repair date with the customer. ENERGIAA then sends out an authorized service engineer to the customer’s premises at the arranged date and time.

Guarantee claims are only valid for product defects not resulting from any of these circumstances

    :

  1. Force majeure (in particular storm damage, lightning, fire, thunderstorm, flood etc.)
  2. Incorrect use or operation / installation and commissioning (for example: loose connections of AC and DC wires, unclean panels, Fluctuating or low voltage from grid, Overload at customer end, Improper String connection, angle of panels, low gravity of batteries).
  3. Failure to comply with the operating, installation and/or maintenance manual
  4. Incorrect ventilation and cooling
  5. Heavy soiling with dirt or dust
  6. Transport damage
  7. Changes to the product or repair attempts without prior approval from Statcon ENERGIAA
  8. Failure to comply with the applicable safety regulations.

TTL Series String Inverters

Warranty Claims

  • Statcon Energiaa Pvt. Ltd warrants to the original purchaser provided the product is still in possession of used by the original purchaser from the date of purchase.
  • The warranty stands on all parts (except LEDs, switches and external body) for TTL Series String Inverters..
  • The warranty will be automatically terminated on the expiry of the warranty period, even in case of TTL Series String Inverters. not being in use in the specified period.
  • This warranty is valid only if the authorized dealer/ Manufacturer duly signs it.
  • Warranty in case of defects caused by household pets, rats, cockroaches or other animals or insects is invalid.
  • The purchaser shall intimate any change of address to the concerned Authorized Service Centre & warranty will be applicable only after the inspection of the unit & clearance of condition by Authorized Service Centre personnel.
  • The warranty will be invalidated if defects arising in company’s opinion by reasons of accident, abuse, misuse, neglect, improper installation (if not undertaken by the company or its representative), fire, flood, other acts of GOD, natural calamities and any other unauthorized repairs done or carried out will have to be borne by the purchaser. Services given for the same will be paid service.
  • The company will not be held liable in any condition for any loss or injury or damage caused to life or property or death and disability caused to any form of life for any reason whatsoever.
  • The warranty will not apply if the original seals are found broken or tampered with.
  • Free service under the terms of warranty will be provided only by authorized representatives / dealers of the company anywhere in India.
  • The company expressly denies the right of any person to incur or assure for it any other liability or obligation in connection with the sale of TTL Series String Inverters..
  • Claims if any, to this warranty shall be made only before courts having jurisdiction in New Delhi.
  • Register your product or launch online complaints at www.statconenergiaa.com for prompt after sales service.
  • The product guarantee period for TTL Series String Inverters. is 24 months from invoicing date to end customer, with proof of invoice (max. 27 months from Energiaa’s invoice to Distributor/Customer).
  • Consumable wearing items in the products like string fuses, SPD, MOV, switches, plugs, door locks and sockets are excluded from guarantee and will be replaced on a pre-defined chargeable basis.
  • The guarantee is valid only for end customers residing in India and within a 100 km radius of the distributor purchased from, unless a written letter or mail by the manufacturer is provided for longer distances. Places covered under warranty are listed out in the servicing section of the website.
  • If within the guarantee period a product exhibits a defect which compromises functioning of the product (a guarantee claim), Energiaa will, at its discretion, either repair the product at the premises or replace (if deemed necessary by the manufacturer) with a used or new one, of equivalent type and age. Purely aesthetic defects which have no effect on product functionality or operability are not covered by the guarantee.
  • Repairs are performed at site for ratings = > 5 kVA.
  • If the product is to be repaired at the end customer’s premises, the guarantee covers related travel costs for Energiaa’s service personnel.
  • For a guarantee claim to be valid, the warranty card of the respective product bearing the date of manufacturing / purchase must be fully legible, the guarantee seal undamaged and the end customer Invoice must be available.
  • The end user first needs to log a complaint online at http://www.statconenergiaa.com/service support, describing the error in detail and sends the form to the Energiaa Solar Support Team.
  • If ENERGIAA decides that a defective product is to be repaired at the end customer’s premises, ENERGIAA arranges the repair date with the customer. ENERGIAA then sends out an authorized service engineer to the customer’s premises at the arranged date and time.

Guarantee claims are only valid for product defects not resulting from any of these circumstances

    :

  1. Force majeure (in particular storm damage, lightning, fire, thunderstorm, flood etc.)
  2. Incorrect use or operation / installation and commissioning (for example: loose connections of AC and DC wires, unclean panels, Fluctuating or low voltage from grid, Overload at customer end, Improper String connection, angle of panels, low gravity of batteries).
  3. Failure to comply with the operating, installation and/or maintenance manual
  4. Incorrect ventilation and cooling
  5. Heavy soiling with dirt or dust
  6. Transport damage
  7. Changes to the product or repair attempts without prior approval from Statcon ENERGIAA
  8. Failure to comply with the applicable safety regulations.

WARRANTY AND AMC SOLAR INVERTERS





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