Warranty & AMC Policy - Statcon Energiaa

GENERAL WARRANTY FOR STATCON ENERGIAA SOLAR INVERTERS

General warranty for storage-based solar inverters

Terms & conditions of warranty

(These are general terms and conditions for our storage-based solar inverters – for actual T&Cs applicable on your product, please refer to the T&Cs supplied along with the product)

Statcon Energiaa Pvt. Ltd. (henceforth SEPL, the company, manufacturer, Statcon Energiaa Pvt. Ltd.) warrants to the end-purchaser, provided the purchaser is able to provide a valid and legal invoice receipt as well as warranty card duly signed by the dealer/ manufacturer. If any defect(s) should be found in SEPL’s manufactured PCUs within the warranty period, SEPL’s only obligation is to repair or replace, at its sole discretion, any part shown to be defective, with a new part or equivalent at no cost to the owner for parts or labour. Such defective parts, which have been replaced, shall become the property of SEPL. The owner/end customer is responsible for any repair or replacement not covered under this warranty. Products once sold will not be replaced or bought back. The product warranty period will be 27 months from the date of dispatch from the manufacturer’s premises or 24 months from date of invoice by SEPL, whichever is earlier, unless mentioned differently by SEPL in the signed Warranty Card or a separate letter (not applicable for spares or consumables). SEPL reserves the right to make changes in design and specification without prior notice and without obligation to install changes in units previously supplied.

If, within the warranty period, a product exhibits a defect that compromises its function (a warranty claim), the company will, at its discretion post-assessment, either repair the product at the premises or replace its part(s) (if deemed necessary by the manufacturer) with a used or new one, of equivalent type and age. SEPL’s HBD, ESS, SEOG, ECO-HBD and BULLET MPPT series of PCUs are used with battery only, and SEPL shall, in no way, be responsible for cases like battery failure, poor battery backup, poor solar generation, or an increase in electricity bills.

The warranty is valid only for end customers residing in India and within a 100KM radius of the distributor purchased from, unless the manufacturer provides a written letter or email for longer distances. Selling in war-prone areas, restricted areas and hilly terrain regions without informing the manufacturer will lead to a lack of servicing from the manufacturer. Places not covered under warranty – Andaman & Nicobar Island, Kerala, Leh, Tamil Nadu, Andhra Pradesh, Telangana, Dadra & Nagar Haveli, Ladakh, Maharashtra, Gujarat, Karnataka, Arunachal Pradesh, Sikkim, Guwahati, Goa, Manipur, Nagaland, Meghalaya, Lakshadweep, Daman & Diu, Tripura, Mizoram, conflict areas and remote locations not accessible by Indian Railways or Govt. buses. Intimation to the manufacturer is mandatory in case of a change of location of the initial inverter installation to ensure installation authorisation and to claim this warranty.

Consumables items in the products like string fuses, SPD, MOV, switches, plugs, timers, door locks, sockets etc. are excluded from the warranty and will be replaced on a company-defined chargeable basis. Warranty on items such as contactors, relays, switchgear and circuit breakers are covered for one year only. The warranty for the replaced components will lapse along with that of the main instrument. Warranty for spares order will be separate. The spares’ warranty will automatically terminate upon the expiry of the warranty period, even in case of the product not being in use in the specified period.

Only authorised representatives/ dealers of the company across India can provide free service under the terms of the warranty; if found otherwise, the warranty will stand null and void. The company expressly denies the right of any person to incur or assure, on behalf of it, any other liability or obligation in connection with its manufactured products. Repairs are performed at site for ratings ≥ 3 kVA. For ratings below 3 kVA, units will be repaired at our nearest available authorised service centre. The purchaser shall intimate any change of address to the concerned Authorised Service Centre, and the warranty will be applicable only after the inspection of the unit and clearance of the product condition by authorised Service Centre personnel. For a warranty claim to be valid, the warranty card of the respective product bearing the date of manufacturing/ purchase must be fully legible, and the end customer invoice must be available.

The warranty will be valid only if the product is used within its manufacturer-advised specification, as stated in the product manual supplied along with the product. SEPL will not be responsible for the poor quality of site workmanship (installer-workmanship), plant electrical wiring, load segregation, lightning/ surge protection devices on the site (essential elements for a solar site), proper earthing and earth arrangement, and fluctuation and/ or voltage surge on the Grid/ Mains side. In case of defect caused by household pets, rats, cockroaches or other animals or insects, warranty will be invalid. It is mandatory that said PCU is stored/ kept under use in a dust-free and covered area with free airflow available. It is not designed for use in the open under the sun unless specifically designed and supplied, which shall be mentioned in the technical specification of the product manual. The warranty will be invalidated if defects arise, in company’s assessment, due to accident, abuse, misuse, neglect, improper transport, improper installation (if not undertaken by the company or its representative), fire, flood, water seepage, other acts of God (force majeure), natural calamities and any other un-authorised repairs done. Such repair expenses will be borne by the purchaser, and services given for the same will be paid services. The freight incurred for the to-and-fro dispatch of the defective material, and its transit risk, will have to be borne by the purchaser.

The company will not be held liable in any condition for any loss, injury or damage caused to life, property or death or disability caused to any form of life for any reason whatsoever. In any situation whatsoever, any claims arising out of this will not exceed the basic cost of the said inverter/ PCU per SEPL’s invoice for the said serial number. In the case of sale of non-manufactured items (as part of combo billing or otherwise), SEPL’s liability is limited to the extent of forwarding any warranty-related issues to the respective manufacturer of the product, who will be directly giving service and will be liable. For this, the original warranty card of the respective item’s manufacturer will be supplied. Purely aesthetic defects which have no effect on the product’s functionality or operability are not covered under the warranty. This includes sound, weight, lack of wheels, display brightness level, buzzer, etc. SEPL reserves the right to decide whether the out-of-warranty repair work should be carried out at the company’s service centre, at the site or any other place. Claims, if any, to this warranty shall be made only before courts having jurisdiction in Gautam Buddha Nagar, Uttar Pradesh. The warranty will not apply if the original enclosure is found opened or tampered with.

Note: Warranty of your PCU shall become null and void in the following cases:

Force majeure (E.g., storm damage, lightning, fire, thunderstorm, flood, Covid-19 related lockdowns, earthquakes etc.)
Incorrect use or operation/ installation and commissioning (E.g., loose connections of AC and DC wires, unclean panels, fluctuating or low voltage from grid, overload at the customer end, improper string connection, angle of panels, low gravity of batteries, improper maintenance of batteries, etc.). Failure to comply with the operating, installation and /or maintenance manual. Heavy soiling with dirt, dust or water/ moisture inlet into the product. The PCU is not connected properly and/ or is used incorrectly.
Transportation damage, where transport has not been done by the manufacturer.
Changes to the product or repair attempts without prior approval/ authorisation from SEPL.
Failure to comply with the applicable safety regulations.
The contents (e.g., date of purchase, credentials etc.) of the warranty card and invoice are found to be tampered with. The barcode serial number is not the same as on the PCU.

General warranty - Energiaa X3 on grid solar inverter

Terms & Conditions of Warranty for ENERGIAA X3

(These are general terms and conditions for our ENERGIAA X Series solar inverters – for actual/ammended T&Cs applicable on your product, please refer to the T&Cs supplied along with the product)

Statcon Energiaa Pvt. Ltd. (henceforth SEPL, the company, manufacturer Statcon Energiaa Pvt. Ltd.) warrants to the end purchaser, provided the purchaser can provide a valid and legal invoice receipt as well as warranty card duly signed by the dealer/ manufacturer: If any defect(s) should be found in SEPL’s manufactured ‘Energiaa X Series Grid Tied Inverter‘ within the warranty period, SEPL’s only obligation is to repair or replace, at its sole discretion, any part shown to be defective, with a new part or equivalent at no cost to the owner for parts or labour. Such defective parts or units, which have been replaced, shall become the property of SEPL. The owner/end customer is responsible for any repair or replacement not covered under this warranty. The product warranty period will be 99 months from the date of dispatch from the manufacturer’s premises or 96 months from the date of purchase by end- customer/plant owner, whichever is earlier, unless mentioned differently by SEPL in the signed Warranty Card or a separate letter (not applicable for spares or consumables). SEPL reserves the right to make changes in design and specification without prior notice and without obligation to make changes in units previously supplied. The warranty is not transferable and applies to brand new purchased goods only.

If, within the warranty period, the product exhibits a defect that compromises its function, the company will, at its discretion post assessment, either repair the product or replace its parts (if deemed necessary by the manufacturer) with a new one or used one of equivalent type and ageing. SEPL shall, in no way, be responsible for cases like poor solar generation or an increase in electricity bills.

The warranty is valid only for end customers residing in the mainland of India (exceptions below) and within a 100 km radius of an SEPL-authorised distributor purchased from, unless SEPL gives written confirmation for longer distances. Places not covered under warranty are Andaman & Nicobar Islands, Ladakh, and Lakshadweep. Selling/Installing inverters in war-prone areas, conflict- ridden areas, restricted areas, hilly terrain regions, and remote locations not accessible by
Indian Railways or Govt Buses, without taking consent from the manufacturer will also lead to a lack of servicing from the manufacturer. Intimation to the manufacturer is mandatory in case of a change in location of the initial inverter installation to ensure installation authorisation and to claim this warranty.

Consumable items in the product, like string fuses, MOV, switches, plugs, sockets, MC4 connectors, etc., are excluded from the warranty and will be replaced on a company-defined chargeable basis. The warranty for the replaced components will lapse along with that of the main equipment. Warranty for spares’ orders will be separate and communicated by SEPL to the customer. The spares’ warranty will automatically terminate upon the expiry of the warranty period, even in case the product is not being used in the specified period. The warranty for the monitoring device will be for one year and will lapse along with the main instrument. For its repair, remote technical support or replacement will be given at SEPL’s discretion post-assessment.

Only authorised representatives/ dealers of the company across India can provide free service under the terms of the warranty, if found otherwise, the warranty will
stand null and void. The purchaser shall intimate any change of address to the concerned Authorised Service Centre, and the warranty will be applicable only after the inspection of the unit and clearance of the product condition by authorised Service Centre personnel. For a warranty claim to be valid, the warranty card of the respective product bearing the date of manufacturing/ purchase must be fully legible, and the end customer invoice must be available. The company engineer/ authorised distributor will liaise directly with the company (SEPL) regarding repair or replacement.

It is mandatory to use SPDs, LAs, AC and DC Cables with proper lugs’ crimping, fuses, MCB, ACDB, DCDB, AJB at the time of installation to protect the equipment from voltage fluctuations, lightning strikes, etc.

The warranty will be invalidated if defects arise in product, in company’s assessment, due to accident, abuse, misuse, neglect, improper transport, improper installation (if not undertaken by the company or its representatives), fire, flood, water seepage, other acts of God (force majeure), natural calamities and any other un-authorised repairs done. Such repair expenses will be borne by the purchaser, and services given for the same will be paid services. The freight incurred for the to-and-fro dispatch of the defective material, and its transit risk, will have to be borne by the purchaser.

The company will not be held liable in any condition for any loss, injury or damage caused to life, property or death or disability caused to any form of life for any reason whatsoever. In any situation whatsoever, any claims arising out of this will not exceed the basic cost of the said inverter/ PCU per SEPL’s invoice for the said serial number. In the case of sale of non-manufactured items (as part of combo billing or otherwise), SEPL’s liability is limited to the extent of forwarding any warranty-related issues to the respective manufacturer of the product, who will be directly giving service and will be liable. For this, the original warranty card of the respective item’s manufacturer will be supplied. Purely aesthetic defects which do not affect the product’s functionality or operability are not covered under the warranty. This includes display brightness level, buzzer, enclosure dent, etc. SEPL reserves the right to decide whether the out of warranty repair work should be carried out at the company’s service center, at the site or any other place. Claims, if any, to this warranty shall be made only before courts having jurisdiction in Gautam Buddha Nagar, Uttar Pradesh. The warranty will not apply if the original enclosure is found opened or tampered with.

Note: The warranty of your Grid-Tied Inverter shall become null and
void in the following cases:

Force majeure (E.g., storm damage, lightning, fire, thunderstorm, flood, Covid-19, earthquakes etc.)
Incorrect use or operation/ installation and commissioning (E.g., loose connections of AC and DC wires, unclean panels, fluctuating or low voltage from grid, improper string connection, angle of panels, etc.). Failure to comply with the operating, installation and maintenance manual. Heavy soiling with dirt, dust or water/ moisture inlet into the product, or in case the PCU is not connected properly and/or is used incorrectly
Transportation damage, where transport has not been done by the manufacturer
Changes to the product or repair attempts without prior approval/authorisation from SEPL
Failure to comply with the applicable safety regulations
The contents (e.g., date of purchase, credentials etc.) of the warranty card and invoice are found to be tampered with
Breaking the product seal/ opening the casing without authorisation from SEPL
There is insufficient ventilation of the device
Due to not connecting external protections like SPD, MCB, MCCB, RCCB, ACDB, Earthing, lightning arrestor, high string voltage, exceeding the Voc limits at DC side

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General Warranty for Statcon Energiaa Solar Inverters